Call Us Today! 1-888-718-8650|info@c3corp.us
Outsourced Help Desk 2016-11-10T18:00:51+00:00
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Outsourced Help Desk

A Help Desk outsourcing solution for any organization.

We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.

Our Outsourced Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.

C3 provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes:

  • Knowledgeable, certified, US-based in-house staff
  • 24×7 coverage capability
  • Online live support featuring LogMeIn™ technology
  • Online live support chat capabilities
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users
  • Tiered service levels and custom response requirements available
  • Optional shared operational control with your in-house help desk team
  • On-site escalation support available
  • Automatic email updates to your staff with embedded satisfaction surveys

 

We have the people, skills, and certified experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.

 Service available with: (links)    Service is included with a C3 Support365™ Plan Service can be purchased separately

Call 1-888-718-8650 to learn more about our Outsourced Help Desk solutions.

C3 provides expert outsourced help desk services and support in:

Dallas – Fort Worth | Austin | San Antonio | Houston | Oklahoma | Arkansas | Louisiana

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